Shipping Policy

Shipping and handling will be billed FOB shipping point and added to your invoice.  Some items may be shipped directly to you from the manufacturer, FOB from that location.

In-Stock inventoried items typically ship via UPS Ground within 24-48 hours of receiving the order. Factory-direct items ship promptly (usually within 7-10 business days) from our manufacturer's stock, although some items may take longer, FOB point(s) as indicated.  We ship Monday through Friday only.  Orders received during weekends and holidays are shipped during the next business day. 

All orders with shipping method “Next Day Air Priority” need to be placed by 12:00 PM Central Time to guarantee next day delivery.

If the combined weight of your order exceeds 150 lbs., it may be more economical to ship via freight truck.  Shipping charges will be quoted when you place your order.  In some cases, shipping charges may be recalculated after your order is placed.  We will contact you with the changes in freight charges before going forward with your order.  Some shipments containing hazardous items are subject to additional shipping charges.
  
Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping and handling charges prepaid and added to the invoice. If you prefer to use a specific shipping method, please contact customer service at 800-222-6047 ext. 1.  It is always recommended that customers check each incoming shipment carefully before acknowledging receipt from the carrier.

We service customers around the world.  To service our international customers appropriately, we encourage you to contact Zip’s Customer Service at 800-222-6047 ext. 1 to place your order.  

Backorders:

If an item you order is temporarily out of stock, we will contact you with the next -earliest shipping date.  At that point, you can choose to wait for the item or cancel it from your order.  You will not be charged for that item until it actually ships (some exceptions may arise).  

Returns Policy

Your satisfaction is vital to Zip’s. If for any reason you are dissatisfied with a product you receive, you can complete a Product Return Form.  You’re also welcome to call us at 800-222-6047 ext. 1. Special order parts, electronic parts, and custom-made items and accessories are not available for return.  All returned items are subject to inspection for damage or misuse prior to issuance of a credit or refund.  If item is qualified for a return, we’ll give you your choice of Full Credit, Equal Exchange, or Replacement. Refunds will be given in the original form of payment.  

Warranties

Parts Warranties
In some cases, parts do have a warranty associated with them.  All warranties offered with a part are between the manufacturer and the purchaser.  If you need assistance in obtaining your part or accessory manufacturer warranty, you may contact our Parts Department at 1-800-222-6047, and press "1".

Truck/Major Equipment Warranties
If you purchased equipment from Zip's, an equipment manufacturer's warranty as well as a OEM Chassis Manufacturer Warranty may be applicable to your purchase.  Any warranty, if it exists, is between the product manufacturer and the purchaser.  Please click here to view more information regarding new truck warranty information.

If you chose to have Zip's perform your warrantied service work, please refer to Zip's Warranty Service Policy for details.

If you purchased a used truck from Zip's, in most cases, there are no inherent body or chassis warranties available.  However, "National Truck Protection", a third party service, does offer used chassis warranties.  Learn more about those services here.

The factory warranty constitutes all of the warranties with respect to the sale of all items.  Any warranty, if it exists, is between the manufacturer and the purchaser.  Zip’s hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchant-ability or fitness for a particular purpose, and Zip’s neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of all items.  All used items are sold as is, with no warranties, either expressed or implied.

Questions?

For Part Warranty Questions, Contact our Parts Department
1-800-222-6047, Press 1

For Service/Truck Warranty Information, Contact our Service Department
1-800-222-6047, Press 2

Learn more about our Parts Department
Learn more about our Service Department

If you have questions regarding whether or not your truck qualifies for a new/used warranty, please contact your sales representative at 1-800-222-6047.