Product Return Form

Customer satisfaction is important to us. If for any reason you are dissatisfied with an item you have received, please complete this Product Return Form or contact our Returns Department at 800-222-6047.

All orders received require immediate review by the customer for any damage or loss of product. Such errors need to be reported within 10 days of delivery and will require photographs of said damage/loss.

All new and unused returns must be reported within 45 days by calling in, filling out this Product Return Form or notifying us by email. Special order parts, electronic parts, customized apparel, custom-made products/accessories and clearance items are not eligible for return.

Zip’s AW Direct does not pay for shipping on returns, unless determined otherwise. Those fees will be the responsibility of the customer and can be returned by any carrier of their choice. All products must be returned in new condition and in their original packaging. All returned items are subject to inspection for damage or misuse prior to issuance of a credit or refund. Gas cans and hazardous material must be unused, and you must ship them to us no matter what.

If an item is accepted for a return, you may receive full credit, equal exchange or replacement of the item. Refunds will be given in the original form of payment. Certain conditions, including a restocking fee, may apply.

Shipping Address

All returns should be sent to the following address;

Zip's - Product Returns, Case #
316 West Milwaukee Street
New Hampton, IA 50659.

The Returns Department will email you with your return information.