Shipping Policy
In-Stock, non-freight items, usually ship via UPS Ground within 24 hours. However, daily order volume may affect shipping times. Factory-direct items ship promptly (usually within 7-10 business days) from our manufacturer's stock, although some items may take longer, FOB point(s) as indicated. We ship Monday through Friday and orders received during weekends and holidays are shipped during the next business day. Shipping and handling will be billed FOB shipping point and added to your invoice.
If an item you order is temporarily out of stock, we will contact you with the next-earliest shipping date. At that point, you can choose to wait for the item or cancel it from your order.
All orders with expedited shipping methods need to be placed by 12:00 PM Central time to guarantee next day delivery. Saturday is not considered a week day for delivery. Anything ordered Friday would be delivered on the next business day. Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt our UPS services.
Products weighing in excess of 150 lbs. may be delivered by motor freight. Expedited shipping is not available with less-than-truckload (LTL) shipments, and freight companies do not guarantee delivery dates. Shipping charges will be quoted when you place your order. In some cases, shipping charges may need to be recalculated after your order is placed. We will contact you with the changes in freight charges before going forward with your order. Some shipments containing hazardous items are subject to additional shipping charges.
Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping and handling charges prepaid and added to the invoice. If you prefer to use a specific shipping method, please contact customer service at 800-222-6047. It is always recommended that customers check each incoming shipment carefully before acknowledging receipt from the carrier.
We service customers around the world. To service our international customers appropriately, we encourage you to contact Zip’s AW Direct Customer Service at 800-222-6047 to place your order. If ordering internationally or to a freight forwarder, we may request a money order for faster processing.
For Canadian customers, Zip’s is a Non-Resident Importer. This allows Zips.com to provide simple online ordering for UPS Ground shipments for Canadian customers at one low price. No surprise fees after the parcel ships. UPS Ground shipments include customs pre-approval, fast clearance for Zips.com products, and door to door shipping with shipment tracking. All duties and fees, taxes and shipping charges will be taken care of on the first invoice. Canadian orders sent via truck freight must have a broker to get through customs and those charges are the customer's responsibility.
Returns Policy
Customer satisfaction is important to us. If for any reason you are dissatisfied with an item you have received, please complete our Product Return Form or contact our Returns Department at 800-222-6047.
All orders received require immediate review by the customer for any damage or loss of product. Such errors need to be reported within 10 days of delivery and will require photographs of said damage/loss.
All new and unused returns must be reported within 45 days by calling in, filling out the Product Return Form or notifying us by email. Special order parts, discontinued items, electronic parts, customized apparel, custom-made products/accessories and clearance items are not eligible for return.
Zip’s AW Direct will send a UPS label on all returns, unless determined otherwise. The label fees for situations where the customer had ordered incorrectly will be deducted upon receipt and crediting of that return. All products must be returned in new condition and in their original packaging. All returned items are subject to inspection for damage or misuse prior to issuance of a credit or refund.
If an item is accepted for a return, you may receive full credit, minus the price of the call tag when applicable. Refunds will be given in the original form of payment. Certain conditions, including a restocking fee, may apply.
Orders shipped to international addresses do not qualify for returns.
Zip's AW Direct sells select items through Amazon.com. Please note we do not accept returns of any items purchased at Amazon.com, therefore any returns of those products must be processed through their online return policy.
Warranties
Parts Warranties
In some cases, parts do have a manufacturers' warranty associated with them. All warranties offered with a part are between the manufacturer and the purchaser. If you need assistance in obtaining your part or accessory manufacturer warranty, you may contact our Customer Service Department at 1-800-222-6047. No warranty is offered by Zip's.
Truck/Major Equipment Warranties
If you purchased equipment from Zip's, an equipment manufacturer's warranty as well as a OEM Chassis Manufacturer Warranty may be applicable to your purchase. Any warranty, if it exists, is between the product manufacturer and the purchaser. No warranty is offered by Zip's.
Please click here to view more information regarding new truck warranty information.
If you chose to have Zip's perform your warrantied service work, please refer to
Zip's Warranty Service Policy for details.
If you purchased a used truck from Zip's, in most cases, there are no inherent body or chassis warranties available. No warranty is offered by Zip's.
THE FACTORY WARRANTY CONSITUTES ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF ALL ITEMS. ANY WARRANTY, IF IT EXISTS, IS BETWEEN THE MANUFACTURER AND THE PURCHASER. ZIP'S HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, WHETHER BY COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ZIP'S NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF ANY ITEM.
