Industry News & New Products

Employee Spotlight: Nancy Caspersen

by Cameron Hanson | Jan 02, 2020


Nancy joined Zip’s AW Direct one year ago as a Customer Service Representative. She was recently promoted as one of three new Key Accounts Representatives here. In her new role, she is looking to maintain “high levels” of customer service in ‘Rigging and Recovery’ parts and accessories.

“My motivation comes from addressing problems and obstacles and helping customers overcome them,” she said. “I want to empower my clients with the knowledge of parts and accessories in the industry. I look forward to becoming a leader within the rigging and recovery business and finding what motivates others.”

Nancy said she plans to cultivate relationships with current and prospective customers and will be relying on social media to achieve that goal. Her hard work and dedication have already garnered the attention of several of her customers, including Brandon Davis, owner of ABBA Towing & Recovery, Pawlsey Island, S.C.

“I started in the towing industry about the same time as Nancy did at Zip's AW Direct,” Brandon said in a review. “The first time I called looking for products for the tow company that I was working for, I was connected with Nancy.  I was unsure of exactly what I needed, but I had a customer service rep who was extremely knowledgeable on the phone to guide me.

“Her first priority has always been finding the best solution for my needs rather than being an ‘order- taker’ that just cares about making a sale,” Brandon added. “She, alone, has made me a Zip’s customer for life. She is second to none and goes out of her way to make me feel the same way.”

In between her phone calls, Nancy took some time recently to respond to a few questions for today’s employee profile. Her responses now follow:

Q. What do you enjoy most about working here?

A. The family environment. We all work together to ensure each and every truck and parts order is done to the highest standard.

Q. Is the glass half full or half empty?

A. I've always been an opportunist. Instead of the normal half full, half empty look, I like to think there's an opportunity to keep the glass full at all times.

Q. What do you like to do in your spare time?

A. As a mom of three boys, my spare time involves going to football games. I also enjoy rebuilding and racing muscle cars. My current project is a ‘78 Camaro. I also love cross-country traveling and camping.

If you have any ‘Rigging and Recovery’ needs or questions, Nancy is eager to help. You can reach her at 800-222-6047x142.