Randy Wickman joined Zip’s AW Direct five years ago as a service writer and warranty rep. He was named service manager for our used truck division about a year ago. He now oversees repairs and reconditioning of used truck trade-ins and helps determine what repairs need to be made before resale.

Given his “intimate knowledge” of each used truck, Randy said he can offer support to the sales staff here and can also be a resource for the customer after the purchase. “I am always available to assist with each potential sale and provide advice on the unit’s representation,” he said.

In addition to sales and shop personnel, Randy said he works with several other departments at Zip's AW Direct, including the body shop, car carrier plant, finance, marketing and shipping and receiving. He described his co-workers as an “amazing team of people.”

“I work with each department to make sure our jobs get completed and out to our customers,” he said. “I enjoy my position in the service department because I get to interact with almost every department here.”

Randy said he is proud of the trucks Zip’s produces and enjoys seeing all of the Zip’s-built trucks on the road, making recoveries and taking care of customers. That pride motivates him to make sure every job he takes on is “done right” and to the best of his ability.

“At the end of the day, I drive home knowing that I did the best job possible with each project I take on,” he explained.

Home is now an acreage he and his wife recently purchased. When he is not busy settling in and making improvements, Randy said he enjoys racing motocross in his free time and rebuilding dirt bikes in his shop at home.