Helping Others Comes Naturally for Tierney Lensing

This month’s ‘Meet an Expert’ employee profile at Zip’s AW Direct is Tierney Lensing, a product sales representative. Lensing joined Zip’s two years ago in customer service and processes customer requests and orders over the phone, by email and even through web and text messaging.

Through effective communication, Tierney said she is able to build strong relationships with Zip’s customers by sharing her extensive knowledge of products and services. She has established a rapport with many of them by offering solutions through support and recommendations.

“Being in customer service at Zip’s, you are helping people on every call,” Tierney explained. “Just being able to help them with a positive approach and mindset and knowing that you impacted their day in a positive way is a win in my book.

“I have always been motivated by learning and helping others,” she continued. “I find that working at Zip’s, you learn something new every single day…from products, customers or something new in the industries we serve. By learning, it helps you strive and grow.”

Tierney said she is impressed by the breadth and depth of the products offered by Zip’s AW Direct. The company currently carries more than 60,000 products from more than 400 vendors. Every week, new customers discover Zips.com, and Tierney wants to make sure they stay.

“I am a firm believer that people can hear a smile through the phone,” she said. “It amazes me all the customers that we have and the different industries that Zip’s has products for. There is truly something for everyone here.”

In her role, Tierney tracks order histories and inventory levels through databases and spreadsheets. She says keeping information current helps with each call, leads to job satisfaction and assists others in the call center. Teamwork, she said, is what she likes best about working at Zip’s.

“Everyone is treated like family here,” Tierney said. “We all build such great relationships with our customers and our co-workers. Everyone truly cares about each other—whether it be on a personal or professional level. Zip’s is always evolving, and they want every one of their employees to grow as well.”