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Brian Fisher has a knack for solving problems.
Often from memory, he can walk a customer through a wiring diagram over the phone, or he can figure out a new way to work around existing issues. Many customers here know him on a first-name basis, so it’s no surprise why we chose him for this
month’s ‘Meet an Expert’ employee profile at Zip’s AW Direct.
Blessed with a mechanical mind, Brian joined Zip’s nearly 20 years ago. A welder by trade, he spent 16 years on the shop floor at the main production facility in New Hampton, IA, before moving into the office three and a half years ago to assume
such roles as technical support, product management and, most recently, new product development.
As a certified lead mechanic, Brian said he was able to learn on the job at Zip’s and understood very quickly the nuances of wiring for lighting, plumbing for hydraulics and all things related to wrecker assembly. That expert knowledge now translates
to customer support externally and to his fellow co-workers in various departments internally.
“I enjoy all aspects of assisting both our outside customers and my fellow employees here,” said Brian, who now works closely with the Marketing Department at Zip’s. “I like finding or being informed of an issue or
need for a new design or update to assist with performing a job or making that job easier.”
During his time in the shop, Brian said he built and worked on “all the makes and models of tow trucks and industrial trailers.” He said he was able to get to know Zip’s customers during the build process, and they know they
can continue to count on him for his expertise and problem-solving skills.
Brian lives with his wife, Tiffany, at nearby Nashua. They have three daughters: Elizabeth, Bailey and Josslynn. Tiffany also works at Zip’s in the Distribution Center, and during their time away from work, they enjoy SXS riding, boating,
camping, hunting and fishing as a family.
