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This month's 'Meet an Expert' highlights Brittany Rymas. Brittany began working at Zip's AW Direct in April 2021 as a Retail Store Clerk at our Detroit location. With the pandemic raging and supply line issues being a huge problem, she didn’t
get started at the easiest time. Over time though, she has gained confidence and a lot of knowledge on how to get the job done.
Born and raised 45 minutes north of the Detroit location, Brittany has worked in customer service and retail her whole life. She has always enjoyed interacting and working with customers. Brittany says, “Being able to focus on customer relationships
even more, like I have at Zip’s is wonderful! I have the chance to know customers, their families and lives all while helping them figure out what tools they need to get their job done efficiently.”
This willingness and excitement to get to know the people she’s helping has been a great help to her. While her official title is Retail Store Clerk, Brittany spends her days on a variety of tasks. Whether it’s receiving or merchandising
a product to answering phones and tracking down obscure parts a customer needs, she goes about it with a smile on her face. No day is ever the same.
With all of this going on, she’s found it easier to multitask while taking on different tasks. She might begin a project early in the day only to stop 25 times to help with in-person customers, deliveries or phone calls. To her, it’s
all about working efficiently and cleanly. Of course, learning how to multitask isn’t the only way she’s grown at Zip's AW Direct.
To Brittany, the growth she experiences with her team is important. “Learning new tips and solving problems all day long keeps me and the company growing," said Brittany. "It’s part of what makes me love and enjoy my job as much
as I do."
